Unfortunately, unless in the unlikely event of a faulty product, we are unable to offer refunds for any opened products. Luna Bronze Pty Ltd is also unable to accept returns for products purchased through one of our official stockists.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Luna Bronze Pty. Ltd. Please contact LB HQ via the Contact Us page to obtain details on how to make a claim for refund or replacement.
All claims are individually assessed and approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.
All claims must be made within 7 days of receipt of goods.